Fulfilment
Pack orders yourself, have suppliers ship straight to your customer, or hand orders to a warehouse network — all from one catalog and one list of orders.
Warehouse fulfilment: Handing orders to the external warehouse network is arranged for your account by the platform team rather than switched on in settings.
Why it matters
What merchants tell us goes wrong, and what the platform does about each one.
“Our supplier ran out and the order just sat there.”
At checkout every active supplier offer is considered, filtered by real stock, order limits and destination, and ranked by landed cost — so another eligible supplier can take the order.
“Chasing supplier purchase orders by email ate our mornings.”
Suppliers receive purchase orders they acknowledge, ship with tracking and mark delivered against a deadline.
“We outgrew packing in the spare room but could not commit to a warehouse.”
An external fulfilment network can pick, pack and ship for your account, choosing between its own warehouses and couriers.
“Nobody noticed orders that missed their ship-by date.”
Missed ship-by dates and delivery exceptions open a ticket with an owner, a clock and an email.
How it works
Record shipments and tracking against the order, and the shopper can follow the parcel.
Request or approve a supplier connection, import products from the supplier catalog with your markup, and keep listings in sync.
Checkout picks the supplier offer with the lowest landed cost that can actually ship, and the featured offer shows which supplier currently wins each variant.
Seller health shows on-time shipping, breach rate and cancellations, and profit and loss comes from the settlement ledger rather than live prices.
Get started
The exact screens, in order. Nothing here needs a developer.
Read “Who ships your orders” in the help center to choose between shipping yourself, dropshipping or warehouse fulfilment.
In Marketplace → Supplier Catalog → Supplier connections, request a connection to an approved supplier; the other party approves it.
Choose Import to Store on a supplier product and follow the four-step wizard to set the listing type, sync policy and pricing.
Use Marketplace Operations → Listings for supplier changes, Purchase Orders for supplier shipments and Seller Health for performance.
What's included
Record parcels and tracking so shoppers can follow delivery.
Import supplier products with markup or fixed pricing and a sync policy.
Per-order supplier choice using real stock, order limits and destination.
Acknowledge, ship and deliver against a service-level clock.
Google Shopping, Meta or CSV feeds at a private URL you can rotate.
Pick, pack and ship by an external fulfilment network, arranged per account.
Straight answers
We would rather you know now than find out after you have planned around it.
Works with
Ready when you are
Change who ships as you grow, without moving your catalog or your orders.