“Our free-shipping offer let people check out tiny orders for free.”
Minimums that are enforced
A delivery method with a minimum order only appears when the items total after discounts qualifies — before tax and shipping are added.
Delivery & returns
Delivery prices that are always right,
and returns that actually refund.
Every delivery price is calculated on the server at checkout from the rates you set, so checkout never shows a blank or a number a browser can change. Tracking reaches the order, and returns end in a real refund.
Live carrier rates: Quotes from a connected carrier account are a pilot switched on per store. Your own delivery methods and the built-in starter rates work for every store today.
Server-pricedNever set by the browser
Never blankStarter rates as a floor
TrackedUpdates reach the order
Real refundsBack to the original card
Why it matters
The problems it takes off your plate
What merchants tell us goes wrong, and what the platform does about each one.
“Checkout showed no delivery option and we lost the sale.”
Checkout always has a price
If a live source returns nothing, checkout falls back to your delivery methods and then to built-in starter rates, so a shopper always sees a real price.
“Customers kept emailing to ask where their parcel was.”
Tracking on the order
Carrier tracking updates flow onto the order as the parcel moves. Updates without a valid signature are rejected.
“Returns sat in a spreadsheet until someone remembered to refund.”
Returns end in a refund
Returns move through approval and inspection, then issue a refund to the original payment method.
How it works
What happens behind the screen
Your delivery methods
Flat rate, free shipping, weight based, order-value based and local pickup, each with a checkout label, cost, estimate and minimum order.
Zones and weight bands
Country zones with rules for price, currency, delivery-day range, weight limits and a subtotal above which delivery is free.
Server-side quoting
At checkout the store asks any enabled live source first, then your methods, then the starter floor. Live quotes are shown cheapest first.
Tracking and exceptions
Carrier updates attach to shipments, and missed ship-by dates or delivery exceptions open a ticket with an owner and a deadline.
Get started
How to switch it on
The exact screens, in order. Nothing here needs a developer.
Open Shipping Options
Go to Site settings → Shipping Options and add delivery methods with a label, cost, delivery estimate and optional minimum order.
Add zones if you ship abroad
In Shipping zones and weight bands, add a country zone and its rate rules.
Review dynamic sources
Under Dynamic rate sources, leave live carriers, marketplace offers and warehouse rates off unless they have been enabled for your store.
Place a test order
Check the delivery choices and totals at checkout before you publish.
What's included
Built in, not bolted on
Five method types
Flat, free, weight based, order-value based and local pickup.
Country zones and weight bands
Per-zone prices, currencies, delivery-day ranges and free-delivery thresholds.
Built-in starter rates
Checkout works from day one, before you configure anything.
Signed carrier updates
Tracking changes arrive signed and attach to the right shipment.
Shipping problems with owners
Late shipments and delivery failures become tickets with a deadline and an email.
From approval to refund
Approval, inspection and a refund to the original payment method.
Straight answers
What it does not do yet
We would rather you know now than find out after you have planned around it.
- Buying and printing shipping labels inside the platform is not available yet. Create labels with your carrier and record the tracking number.
- Live carrier rates through EasyPost or Shippo are a pilot switched on per store, not a self-serve setting.
- A carrier connection’s health check confirms credentials are present; it does not contact the carrier.
Works with
Related features
Ready when you are
Price delivery once, correctly.
Set your methods, and checkout handles the rest.